Privacy Policy

I. Introduction

When you use CurbCaddie, you entrust us with your personal data. We're dedicated to maintaining that trust. Our commitment begins with ensuring you understand our privacy practices.

This policy outlines the personal data ("data") we collect, how we utilize and share it, and the choices available to you regarding your data. We suggest reading this alongside our privacy overview, which highlights key aspects of our privacy practices and summarizes the information we collect and how we use it.

II. Overview

A. Scope

This policy applies to users of CurbCaddie's applications, websites, and other services worldwide. It describes how CurbCaddie and its affiliates collect and use data.

This policy applies to all CurbCaddie users globally, unless they use a service governed by a separate privacy policy. This policy specifically applies to:

  • Customers: individuals who request or receive services and related offerings, including can-to-curb, can-cleaning and trash removal services via CurbCaddie.com, through their CurbCaddie account.
  • CurbRunners: individuals who deliver services via their CurbCaddie CurbRunner account or through partner organizations.
  • Third party vendors: entities who provide services via their CurbCaddie account or through partner organizations.

This policy also governs CurbCaddie's other data collection activities in connection with its services. All individuals subject to this policy are referred to as "users" throughout. Our privacy practices comply with applicable laws in the jurisdictions where we operate. This means we implement the practices described in this policy in a particular country or region only when permitted under local laws. For questions regarding our practices in a specific country or region, please contact us.

III. Data collections and uses

The data we collect

CurbCaddie collects data:

  1. provided by users to CurbCaddie
  2. generated during use of our services
  3. from external sources

CurbCaddie collects the following information from these sources:

Data provided by users. This includes:

  • Account information: We collect data when users create or update their CurbCaddie accounts, or place orders using guest checkout options. This includes first and last name, email, phone number, login credentials, address, profile picture, payment or banking information (including related payment verification details), user preferences (including accessibility settings), and loyalty program information for CurbCaddie partners. For CurbRunners and third-party vendors, this also includes vehicle or insurance information, emergency contact details, and evidence of health or fitness to provide services using CurbCaddie apps.
  • Background check information (CurbRunners): This includes information submitted during the service provider application process, such as driving history or criminal record (where permitted by law), license status, known aliases, previous addresses, and work eligibility documentation. This information may be collected by CurbCaddie service providers.
  • Identity verification documents and photos: This includes government-issued identification such as driver's licenses or passports (which may contain identification photos and numbers, date of birth, and gender), and user-submitted photos such as selfies and profile pictures.
  • Demographic data: We collect demographic information such as birth date/age, gender or occupation when necessary to enable certain features, or provide access to age-restricted products or services. We also collect or infer (using first name) gender information to enable female or non-binary users to designate their preference for providing or receiving services to/from female or non-binary users, as well as for marketing and advertising. We also collect demographic data, such as age group and household composition, through user surveys.
  • User content: We collect data (including chat logs and call recordings) when users contact CurbCaddie customer support, provide ratings or feedback for users or service providers, use features that enable users to upload content or submit recordings (including in-app audio recordings or dashboard camera recordings), or otherwise contact CurbCaddie.

Data created during use of our services. This includes:

  • Location data (CurbRunners): We collect precise and approximate location data from CurbRunners' mobile devices when the CurbCaddie app is running in the foreground (app open and on-screen) or background (app open but not on-screen).
  • Location data (customers and service recipients): We collect precise and/or approximate location information from customers' and service recipients' mobile devices if they enable us to do so via their device settings. CurbCaddie collects such data from the time a service is requested until it is completed, and any time the app is running in the foreground. See "Choice and transparency" below for information on how customers and service recipients can enable precise location data collection. Homeowners and service recipients may use the CurbCaddie apps without enabling collection of location data from their mobile devices. However, this may affect certain features in the CurbCaddie apps. For example, a customer who has not enabled precise location data will have to manually enter their service address. In addition, precise location data collected from a CurbRunner's device during a service is linked to the customer's account, even if the customer has not enabled precise location data to be collected from their device. This data is used for purposes such as customer support, fraud detection, insurance, litigation and service confirmation generation.
  • Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided; service details (such as date and time, requested service addresses, distance traveled and items ordered); and payment transaction information (such as service provider's name and location, amount charged, and payment method). We also associate a user's name with that of anyone who uses their promotion code. This also includes information provided by users when placing their order, such as their special instructions or preferences.
  • Usage data: We collect data about how users interact with our services. This includes access dates and times, app features or pages viewed, browser type, and app crashes and other system activity.
  • Device data: We collect data about the devices used to access our services, including the hardware models, device IP address or other unique device identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion data, and mobile network data.
  • Communications data: We collect data regarding communications between users that are enabled through CurbCaddie's apps. This includes communication type (phone, text or in-app message), date/time, and content (including recordings of phone calls solely when users are notified of the recording in advance).

Data from other sources. These include:

  • users participating in our referral programs. For example, when a user refers another person, we receive the referred person's data from that user.
  • CurbCaddie account owners who request services for or on behalf of other users (such as friends or family members), or who enable other users to request or receive services through their business accounts.
  • users or others providing information in connection with claims or disputes.
  • CurbCaddie business partners through which users create or access their CurbCaddie account, such as payment providers, social media services, or apps or websites that use CurbCaddie's APIs or whose APIs CurbCaddie uses.
  • service providers who help us verify users' identity, background information, and eligibility to work, detect fraud, and screen users in connection with legal and regulatory requirements.
  • insurance, vehicle, or financial services providers for CurbRunners.
  • partner service companies (for CurbRunners who use our services through an account associated with such a company).
  • publicly available sources.
  • marketing partners and service providers, including financial institutions in connection with rewards programs, and data resellers.

How we use data

CurbCaddie uses data to enable reliable and convenient delivery of services, and other products and offerings. We also use data:

  • to enhance the safety and security of our users and services
  • for customer support
  • for research and development
  • to enable communications between users
  • for marketing and advertising
  • to send non-marketing communications to users
  • in connection with legal proceedings

CurbCaddie uses the data we collect:

To provide our services. CurbCaddie uses data to provide, personalize, maintain, and improve our services. This includes using data to:

  • create/update accounts.
  • enable waste management, delivery and other services/features, such as:
    • using location data to navigate service locations, calculate ETAs, and track the progress of services.
    • enabling features that involve data sharing, such as sharing CurbRunner first name and vehicle information with customers to facilitate service delivery, or features that enable ETA sharing.
    • matching available CurbRunners to users requesting services, based on personal data such as location and proximity to other users, and user settings / preferences, and non-personal data such as service type requested.
  • personalize users' accounts and experience.
  • facilitate insurance, vehicle, invoicing, or financing solutions.
  • provide users with service updates, generate receipts, and inform them of changes to our terms, services, or policies.
  • perform necessary operations to maintain our services, including troubleshooting software bugs and operational problems.

CurbCaddie performs the above activities because they are necessary to fulfill the terms of our agreements with users, are compatible with such uses, or are necessary for purposes of CurbCaddie's and its users' legitimate interests.

Cookies and third-party technologies

CurbCaddie and its partners use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this policy.

Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and ads. CurbCaddie uses cookies and similar technologies for purposes such as:

  • authenticating users
  • remembering user preferences and settings
  • determining the popularity of content
  • delivering and measuring the effectiveness of advertising campaigns
  • analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services

We may also allow others to provide audience measurement and analytics services for us, to serve ads on our behalf across the internet or for other companies' products and services on our apps, and to track and report on the performance of those ads. These entities may use cookies, web beacons, SDKs, and other technologies to identify the devices used by visitors to our websites, as well as when they visit other online sites and services.

Data sharing

CurbCaddie may share data:

With other users

This includes sharing:

  • CurbRunners' first name, rating, and service location with customers.
  • customers' first name, service address, and service information with the CurbRunner. We may also share ratings and feedback, or other information to the extent required by law, with the CurbRunner.
  • for CurbRunners, we may share data with the customers, including name and photo; vehicle make, model, color, license plate, and vehicle photo; location (before and during service); average rating provided by users; total number of services completed; period of time since they signed up to be a CurbRunner; contact information; and CurbRunner profile, including compliments and other feedback submitted by past users. For CurbRunners who self-identify as deaf or hard of hearing via our in-app accessibility settings, we will share that information with the customers. We also provide customers with receipts containing information such as a breakdown of amounts charged, CurbRunner first name, photo, and service details. We also include other information on those receipts if required by law.
  • for those who participate in CurbCaddie's referral program, we share certain data of referred users, such as service count, with the user who referred them as necessary to determine the referral bonus.

At users' request or with users' consent, this includes sharing data with:

  • Other people at a user's request. For example, we share a user's ETA and location with a friend when requested by that user.
  • CurbCaddie business partners. For example, if a user requests a service through a partnership or promotional offering made by a third party, CurbCaddie may share certain data with those third parties.
  • Emergency services. We offer features that enable users to share their data with police, fire, and ambulance services in the event of an emergency or after certain incidents.
  • Insurance companies. If a user has reported or submits a claim to an insurance company relating to CurbCaddie's services, CurbCaddie will share certain data with that insurance company for the purpose of adjusting or handling the user's insurance claim.
  • General public. Questions or comments from users submitted through public forums such as CurbCaddie blogs and CurbCaddie social media pages may be viewable by the public, including any data included in the questions or comments submitted by a user.

With CurbCaddie subsidiaries and affiliates. We share data with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, CurbCaddie processes and stores such data in the United States on behalf of its international subsidiaries and affiliates.

With CurbCaddie service providers and business partners. These include payment processors, background check providers, cloud storage providers, customer support platforms, marketing partners, research partners, and other professional service providers.

For legal reasons or in the event of a dispute CurbCaddie may share users' data if we believe it's required by applicable law, regulation, operating license or agreement, legal process or governmental request, insurance policy, or where the disclosure is otherwise appropriate due to safety or similar concerns.

Data retention and deletion

CurbCaddie retains user data for as long as necessary for the purposes described above. Users may request account deletion through the CurbCaddie apps and websites.

CurbCaddie retains user data for as long as necessary for the purposes described above, which varies depending on data type, the category of user to whom the data relates, the purposes for which we collected the data, and whether the data must be retained after an account deletion request.

Users may request deletion of their account through the Privacy menus in the CurbCaddie app, or through CurbCaddie's website.

Following an account deletion request, we delete the user's account and data, except as necessary for purposes of safety, security, fraud prevention or compliance with legal requirements, or because of issues relating to the user's account (such as an outstanding credit or an unresolved claim or dispute).

Choice and transparency

CurbCaddie enables users to access and/or control data that CurbCaddie collects, including through:

  • privacy settings
  • device permissions
  • in-app ratings pages
  • marketing and advertising choices

CurbCaddie also enables users to request access to or copies of their data, make changes or updates to their accounts, request deletion of their accounts, or request that CurbCaddie restrict its processing of user data.

CurbCaddie Privacy Policy for SMS Messaging

Effective Date: March 8th, 2025

Introduction

At CurbCaddie, your privacy is critically important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you opt into our SMS messaging program. By opting into our SMS service, you agree to the terms outlined below, which comply with the latest 2025 regulations under the Telephone Consumer Protection Act (TCPA) and the Campaign Registry guidelines.

Information We Collect

When you opt in to receive SMS messages from us, we collect the following information:

  • Phone Number: The mobile number provided during the opt-in process.
  • Message Interaction Data: Includes information such as delivery status, response data, and message engagement rates.
  • Consent Data: We maintain records of when and how you provided consent to receive SMS messages, including the method of opt-in (e.g., web form, keyword, or verbal consent).

How We Use Your Information

We use your information to:

  • Send text messages based on the preferences you indicated when opting in, such as service updates, notifications, or alerts.
  • Ensure compliance with federal regulations, including the TCPA.
  • Monitor and improve our SMS services by tracking engagement metrics.

Your information will only be used for the purpose specified at the time of opt-in and will not be used to send unrelated messages.

One-to-One Consent Requirement

In accordance with FCC regulations (March 2025), your SMS opt-in applies to communications from CurbCaddie only. Your consent to receive SMS messages is specific to our company and does not extend to third-party businesses or affiliates unless explicitly stated and separately agreed upon.

Message Frequency and Data Rates

Message frequency varies. Please note that message and data rates may apply depending on your mobile carrier and plan. We encourage you to review your carrier's terms for more details on messaging fees.

Opt-Out Instructions

You can opt out of our SMS service at any time by replying with "STOP" to any message you receive from us. Once you opt out, you will immediately cease receiving further messages unless you opt back in. For help, you can reply with "HELP" or contact us directly at support@curbcaddie.com or (480) 462-6712.

Data Sharing and Disclosure

We will never share or sell your information to third parties for marketing purposes without your explicit consent. We may, however, share your information with trusted third-party service providers for the purpose of facilitating SMS delivery (e.g., telecommunications providers). All such parties are bound by strict confidentiality agreements and are prohibited from using your data for any purpose other than SMS delivery.

In compliance with Do Not Call (DNC) Registry regulations (2025), you have the right to register your number with the National DNC Registry. If you are on the DNC Registry, we will not send you promotional SMS messages unless you have provided express consent to do so.

Security of Your Information

We take reasonable measures to protect the information you provide from unauthorized access, disclosure, or misuse. However, no system is completely secure, and we cannot guarantee the absolute security of your data during transmission or storage.

Record-Keeping and Proof of Consent

As required by the TCPA and Campaign Registry guidelines, we maintain records of all opt-ins and opt-outs, including timestamps and the method of consent. These records are kept securely and may be used to demonstrate compliance with regulatory requirements if needed.

CurbCaddie SMS Terms and Conditions

Effective Date: March 8th, 2025

Introduction

By opting into the SMS program provided by CurbCaddie, you agree to receive recurring text messages to the phone number you provided. These messages may include service updates, notifications, and alerts related to our services. By participating, you agree to these Terms and Conditions, which comply with the Telephone Consumer Protection Act (TCPA) and the FCC's 2025 guidelines.

Opt-In Consent

In accordance with the 2025 TCPA guidelines, your participation in our SMS service requires explicit one-to-one consent. This means that by opting in, you consent to receive messages from CurbCaddie only. Consent cannot be shared with other companies or third-party entities without your direct approval.

To join our SMS program, you may opt in through:

  • Web Form: By checking a clearly labeled box during the opt-in process.
  • Text-to-Join: By texting the specified keyword (e.g., "JOIN").
  • Verbal or In-Person Consent: In certain cases, if allowed, your verbal consent can be captured and documented.

By opting in, you acknowledge that your consent to receive SMS messages is not a condition of any purchase. You may receive service-related messages as specified at the time of opt-in.

Contact Information

If you have any questions or concerns regarding these Terms and Conditions or the SMS service, please contact us at:

  • Email: support@curbcaddie.com
  • Phone: (480) 462-6712
  • Address: CurbCaddie, 2025 Broadway Suite 300, Nashville, TN 37203

Legal Information

Data Controllers

Curb Caddie LLC is controller of the data processed in connection with use of CurbCaddie's services globally.

Updates to this Privacy Policy

We may occasionally update this policy. If we make significant changes, we will notify users in advance of the changes through the CurbCaddie apps or through other means, such as email. We encourage users to periodically review this policy for the latest information on our privacy practices.

Use of our services after an update constitutes consent to the updated policy to the extent permitted by law.

Last Updated

This Privacy Policy was last updated on March 8th, 2025.